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description: How to obtain and install a license key
---

# License

Some features of the Lewe Jira Connector plugin require a license / subscription for a small yearly fee. See here for a [feature comparison](https://support.lewe.com/docs/lewe-jira-connector/).

One license is valid for one domain.

## How to obtain a license

Go to the service desk at

[https://georgelewe.atlassian.net/servicedesk/customer/portal/5](https://georgelewe.atlassian.net/servicedesk/customer/portal/5)

Select the “License and Billing” request type:

<figure><img src="https://739919931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQyqhXpUcAdSvpEMskTcv%2Fuploads%2FzAZDf9FjeK4llJS2uyQk%2Flicense-and-billing-request-type-768x671.png?alt=media&#x26;token=f278c194-292d-4737-bf67-0f7c3d625773" alt=""><figcaption></figcaption></figure>

Enter a Summary and in the Description field, add the name and address you want to be on your invoice. Select “Lewe Jira Connector” in the Product select list.

<figure><img src="https://739919931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQyqhXpUcAdSvpEMskTcv%2Fuploads%2FFgzJ0t4dpHQcTz1OQNzT%2Flicense-request-768x824.png?alt=media&#x26;token=559e6b93-02b5-485f-ab9c-a422877409cb" alt=""><figcaption></figcaption></figure>

You will then receive a proper invoice and the license key after your payment was received.

## How to install the license key

In your WordPress back-end, navigate to the License page of the Lewe Jira Connector options:

<figure><img src="https://739919931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQyqhXpUcAdSvpEMskTcv%2Fuploads%2Fl3E4101IDT5Zar3OVPoe%2Flicense-page-768x552.png?alt=media&#x26;token=85793f22-4146-49a8-84bb-8ddda9184184" alt=""><figcaption></figcaption></figure>

Enter the license key you were provided in the license key field and click **Activate**.

Your license will then be active and the additional features will be available.

## How do I renew a license?

A license is valid for one year. You can see the expiry date on the license page. If you want to renew your license, use the same process as applying for a license. Submit a Request in the Service Desk. Please add your current license key to the description field.

The license will be extended after the renewal payment has been received.

## How do I unblock a license?

There are reasons that can lead to a blocked license, e.g. an overdue payment, failure to renew or fraud. In such a case submit a License Request issue in the Service Desk to have your license unblocked or renewed. Please add your current license key to the description field.
